Question 1

How much does a bathroom refit cost in Surrey?

Accepted Answer

Most bathroom refits in Surrey carried out by Novo Plumbing Ltd cost between £4,000 and £25,000 plus VAT. A like-for-like swap in a standard bathroom typically costs £4,000 to £7,500. A full renovation moving pipework runs £7,500 to £14,000. A luxury remodel with concealed cisterns, wall-hung fittings, and wetroom tanking typically costs £14,000 to £25,000+. Use the estimator at www.novoplumbing.com/estimate for a personalised range.

Question 2

How long does a bathroom refit take?

Accepted Answer

A standard bathroom refit by Novo typically takes 5 to 10 working days. A larger en-suite or wetroom build-out takes 10 to 15 days. Luxury remodels with complex tiling or structural changes can take 3 to 4 weeks. George and Joel will give you a precise timeline during the free consultation.

Question 3

Do you cover my area?

Accepted Answer

Novo Plumbing Ltd covers Surrey, Berkshire, and South West London including Sunbury-on-Thames, Walton-on-Thames, Weybridge, Esher, Cobham, Kingston upon Thames, Epsom, Leatherhead, Woking, Guildford, Windsor, Twickenham, Richmond, Feltham, Hampton, Surbiton, Wimbledon, Putney, Fulham, Camberley, Farnham, Reading, Wokingham and many more. Email support@novoplumbing.com to confirm availability for your specific location.

Question 4

What is included in a bathroom refit?

Accepted Answer

A Novo bathroom refit includes all plumbing, tiling, plastering, and electrical work needed to complete the project. George and Joel coordinate every trade so you have a single point of contact throughout. Depending on scope, this includes strip-out, boarding, tanking, sanitaryware installation, tiling, waste and water supply work, and final snagging. Materials and sanitaryware can be supplied by Novo or by the homeowner.

Question 5

Do you supply materials or do I need to source them?

Accepted Answer

Both options are available. Novo can supply all sanitaryware, tiles, and fittings, or you can source your own and Novo will carry out a fit-only service. A mixed approach is also common. This is confirmed during the consultation stage after the estimator.

Question 6

What is the Novo Guarantee?

Accepted Answer

Every project completed by Novo Plumbing Ltd includes a 12-month workmanship guarantee. If anything goes wrong with the work within that period, Novo returns and fixes it at no charge. You speak directly with George or Joel. An optional 2-year extended warranty is available on request.

Question 7

How does the Novo process work?

Accepted Answer

Novo uses a 4-stage process. Stage 1: use the estimator at www.novoplumbing.com/estimate for a price range in 90 seconds. Stage 2: George or Joel arrange a free video call or site visit to confirm requirements and provide a fixed-price quote. Stage 3: the work is carried out, fully managed by George and Joel. Stage 4: a final walkthrough is completed before handover.

Question 8

How much does a boiler installation cost?

Accepted Answer

Boiler installations by Novo Plumbing Ltd typically cost between £1,800 and £4,500 plus VAT. A standard combi-to-combi swap on a small to medium property is usually £1,800 to £2,800. Larger properties, boiler relocations, or system conversions cost more. Use the estimator at www.novoplumbing.com/estimate for a personalised figure.

Question 9

Do you install underfloor heating as a standalone job?

Accepted Answer

Yes. Novo installs both wet (hydronic) and electric underfloor heating as standalone jobs, though it is most common as part of a bathroom refit. Electric systems for a single room cost £800 to £1,500 plus VAT. Wet systems cost £2,000 to £5,000 plus VAT depending on floor area, construction, and number of zones.

Question 10

How do I get a quote from Novo Plumbing?

Accepted Answer

Use the free estimator at www.novoplumbing.com/estimate. Answer a series of questions about your project and receive a realistic price range in about 90 seconds, with no obligation. You can also email support@novoplumbing.com and George or Joel will be in touch directly.

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